Refund Policy

This Refund & Return Policy is provided for general informational purposes and outlines our standard procedures for returns and refunds. By placing an order, you agree to the terms set out in this policy.

We reserve the right to refuse returns or refunds that do not meet the conditions outlined below. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

We may update or modify this policy at any time without prior notice. It is the customer’s responsibility to review this policy before making a purchase.

We offer a 14-day return period from the date of delivery.

To be eligible for a return:
• Items must be unused and in original condition  
• Items must be returned in original packaging  
• Proof of purchase is required  

Refunds will only be processed once the returned item has been received and inspected.

If approved:
• Refunds will be issued to the original payment method  
• Processing times may vary depending on your payment provider  

Shipping costs are non-refundable unless the item is defective or incorrect.

Damaged or Incorrect Items  
If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery with clear evidence (such as photos). We will work to resolve the issue as quickly as possible.

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Exchanges  
We only replace items if they are defective or damaged. Requests for exchanges must be submitted with order details.

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Non-Returnable Items  
For hygiene reasons, certain items such as face paint may not be eligible for return unless faulty.

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Return Process  
To initiate a return, customers must contact us with their order information and reason for return. Return instructions will be provided once the request is reviewed.

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General Conditions  
We reserve the right to deny returns that do not meet the conditions outlined in this policy.